Privacy Policy

At Nudaé, we value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, heynudae.com. This policy applies to all interactions with Nudaé and outlines our approach to data collection in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable legislation.

By using our website and services, you agree to the collection and use of your information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please refrain from using our site or engaging with our services.

Who We Are

Nudaé is a skincare company based in the United Kingdom, focused on providing gentle and effective products for sensitive skin. Our headquarters are located at 123 Rosehill Lane, London, UK. We are the data controller responsible for your personal information when you interact with us online or offline. You can contact us regarding this policy at support@heynudae.com or by phone at +44 20 7946 0820.

Information We Collect

When you visit our website, make a purchase, sign up for our newsletters, or contact our customer support, we collect various types of information. This may include your name, email address, phone number, shipping and billing address, payment details, and any other information you voluntarily provide. In addition to this, we also collect technical information automatically through cookies and analytics tools. These may include your IP address, browser type, device details, operating system, referring website, and browsing behavior on our site.

If you contact our support team or leave a product review, we may collect any additional information you provide in that context. We also maintain records of your communication history with us, including emails, chats, and social media interactions, to assist you efficiently and keep a record for quality assurance and legal compliance.

How We Use Your Information

We use your personal information to fulfil and deliver orders, process payments, and provide customer service. This includes confirming your purchase, notifying you about shipping updates, and handling returns or inquiries. Your data is also used to manage your account, including email subscription preferences, order history, and login details.

We may use your email address to send marketing messages, product updates, promotions, and offers if you have opted in. You can unsubscribe at any time using the link in the email or by contacting us directly.

We also use your information to improve our website functionality, understand customer behavior, and enhance your user experience. This includes analyzing how visitors use our site, optimizing navigation, and ensuring compatibility across devices.

We process your information when we have a lawful basis to do so. These bases include your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, and legitimate business interests.

Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your information with trusted service providers and partners who assist in operating our business. These may include payment gateways, shipping companies, marketing platforms, data hosting services, and email communication tools.

These third parties only access the personal information necessary to perform their duties and are contractually bound to protect your data and act in compliance with applicable data protection laws.

We may also share your data if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or regulatory inquiries. In cases involving fraud prevention, abuse, or violations of our terms, we reserve the right to disclose necessary data to appropriate authorities.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will notify you before your data becomes subject to a new privacy policy.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, and reporting obligations. When we no longer require your information, we will securely delete or anonymize it.

For example, if you make a purchase, we retain your transaction data to comply with tax and audit requirements. If you unsubscribe from our mailing list, we will keep a minimal record to ensure we respect your preferences.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and gather usage statistics. Cookies are small text files stored on your device that help us recognize repeat visitors and understand how you interact with our content.

We use both session cookies, which expire after you close your browser, and persistent cookies, which remain on your device for a set period. These cookies may be set by us or by third-party services we use, such as analytics providers and advertising platforms.

You can manage cookie preferences through your browser settings, including blocking or deleting cookies. Please note that disabling cookies may affect your ability to use some features of our website.

Your Data Protection Rights

As a UK resident, you have specific rights under the UK GDPR. These include the right to access the personal data we hold about you, the right to request correction of inaccurate data, and the right to request erasure of your personal data under certain conditions.

You also have the right to object to our processing of your data or request restrictions on its use. Where we rely on consent for processing, you may withdraw your consent at any time.

To exercise your rights, please contact us using the contact details provided in this policy. We may request additional information to verify your identity before fulfilling your request. We aim to respond to all requests within one month, as required by law.

If you believe that we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s data protection authority.

International Data Transfers

Although Nudaé is based in the United Kingdom, some of our service providers operate in other countries. This means your personal information may be transferred and stored outside the UK or European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK government.

These safeguards ensure that your personal data is protected and that your rights remain enforceable, regardless of where your data is stored or processed.

Children’s Privacy

Our website and services are not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take steps to remove that information and prevent further use.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological advancements. When changes are made, we will revise the “Effective Date” at the top of this page and post the updated version on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our site after changes have been posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Nudaé
📍 123 Rosehill Lane, London, UK
📞 +44 20 7946 0820
📧 support@heynudae.com